No, you don’t ‘have’ to but there is a spacious reception area with seating available if it’s will be just a short visit for your dogs groom but generally it is not advisable as this can be unsettling as the dog will inevitably try to get to you whilst in the bath or on the table etc. which may cause a safety issue.
No, unfortunately under current guidelines the expression of anal glands should no longer be carried out by groomers and now should only be undertaken by a qualified Veterinary surgeon or Nurse so the health of the gland is assessed prior to any expression.
It varies greatly from dog to dog and is dependent on coat type & condition, we will advise you at the consultation stage once we see the dog and we will give you an estimated time frame and we call you 15 minutes before finish.
Yes, nails are always cut as part of the standard full groom process or if you want nails only we offer that from £5 - £10 dependant on size.
Yes, if the ear presents as healthy with no sign of infection or other issues the external hair in the ear canal can be plucked gently as part of the groom process, if done regularly it can help combat infections and other common ear problems. (If the ear is inflamed / red / smelly / or discharging we will not pluck the hair as it could cause pain or harm and you will be advised to take to a vet). HOWEVER if your dog is resistant to the procedure we will not ‘force’ them as this will cause unnecessary stress and possibly hurt if they are moving.
Yes, we offer an express dog wash service for short haired coats but can also, blow dry, cut nails & clean ears etc. all dogs can be groomed.
No, there are many different grooming methods suitable for different coat types such as:
De-shedding for short coated dogs who moult, scissor trimming for many breeds is preferable or even hand stripping if the coat is appropriate, An undercoat ‘rake out’ and removal is advised for double coated breeds, we will NOT shave a double coated breed unless it is for medical reasons.
HOWEVER: if your dog is matted or extremely knotty we will not put them through unnecessary pain with the de-matting process and the dog will be clipped short for their comfort & well being.
Of course! 4Paws is run by Deb and Jen. A duo who are very passionate about pets. We understand that pets all have their own individual personalities and requirements, so establishing this before any service is provided is very important to us. We offer a free consultation/home visit before anything is agreed so that all parties can be assured everything is clear and handled appropriately, to the owner's preference and the pet's ability.
We recommend once or twice daily visit for food, water and changing of the litter tray, not forgetting that all important affection they may be missing. We can also include holiday service ie: water plants open/close curtains etc.
Not necessarily, however it may be more convenient for you especially if its unexpected or last minute we can usually fit you in. Where we are keyholders we use a colour coded system and lock box at one property, addresses and details are kept at another property.
For occasional services we can collect a key and post back through your door when finished.
Unfortunately not. It is the owner's discretion to provide 4Paws with the appropriate food supplies for their furry pal. It would be helpful to inform us on any other comforts your pets likes/needs to make your being away as smooth as possible.
We will do our best to contact you prior to seeking medical advice and where possible will use your own veterinary practice, However if it is an emergency, we will use our discretion and make sure your pet receives the care it requires. Any bills are payable by the owner.
Your pets will need to be fed at LEAST once a day. However we recommend 2 visits a day to ensure your pets are thoroughly nourished and well cared for.
Yes! We are fully insured to take care of your pets. We are also enhanced CRB checked, certificates available on request.
Depending on circumstances, visiting & feeding your pets takes an average of 20 – 40 minutes to ensure they receive adequate attention.
Yes! You have to sign a consent form, giving us the permission to do so. We also recommend and carry-out a recall test first in an enclosed area to make sure walking off the lead is achievable and safe.
Of course. We will require a medication form confirming the required dosage and type of medication first. Then, we will make sure your pet receives the treatment they need.
Yes! We can clean any pet enclosure, just leave the relevant cleaning tools & bedding/material to be used.
Unfortunately bitches in season and uncastrated males over 9 months old are not accepted.
A collar & lead and if you prefer that we treat/feed your pet after, please provide us with it (arrange in advance or leave a note). It is best to fully discuss your individual desires before the walk.
It is best advised that your cat/pet is kept indoors, so keep it shut! This is to ensure that when we visit, we are able to make sure your pet is there. This also means that we can make sure the health of your pet is good and that nothing is wrong. If you wish to keep the cat flap open, a disclaimer will need to be signed before the visit.
In the unfortunate case of a missing pet, we will inform you and the local animal shelters of the missing pet, to keep an eye out. We will also contact your neighbours, in case they have seen or will see him/her. Agreed visits will still continue in case your pet makes reappearance.